FAQS

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders are typically processed within 2-4 days and the delivery can take 7-15 days.

 

HOW DO I TRACK MY ORDER?

We've actually made this super simple! You can click here to see the status of your order.

 

HOW DO I USE A COUPON CODE?

Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be an input box to enter your code, then just click "apply". Please note that only one promotion code can be entered for a given order from Umchos, the Coupon code cannot be used for orders which are already placed.

WHAT IS YOUR RETURN POLICY?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you to review the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Funcity reserves the right to deny any return request.

More detailed Return Questions, please click here

 

HOW DO I OPT OUT OF EMAILS?

Why would you want to? Our ZALADYS fans receive all kinds of perks and special gifts. But if you must, just click the 'subscribe' link at the bottom of any email.